Mucklow’s Fine Jewelry 30-day Money-Back Or Exchange Guarantee
It is our policy to accept merchandise returns within thirty (30) days of the original purchase date.
If you are not satisfied for any reason, you may return it to us for a full refund if it is:
- New and unused
- All diamonds certificates/appraisals are present at the time of return.
- Timepieces must have their original packaging and boxes.
- Has not been sized, adjusted or altered in any way.
The following products may NOT be returned:
- Special or Custom orders are not eligible for refund or exchange
- Custom engraved jewelry
- Merchandise that has been used
- Gift Cards
- Special sale/clearance jewelry
How the Exchange / Return will be processed:
With a receipt: Even exchange or receive a full refund on the original method of payment. Cash purchases over $100 will be returned in the form of a check and may take up to three days to process.
With a gift receipt: Even exchange or refund at the gift receipt price in the form of Mucklow’s in-store credit.
Without a receipt or gift receipt: Even exchange or refund at the current price in the form of Mucklow’s in-store credit provided the purchase can be validated as being purchased at our store.
Here are the basic steps if you need to ship a return/exchange:
- Please call us at 770-486-3400 to notify us that you are shipping the item and for additional assistance.
- Pack the item safely and securely. Items that are returned damaged will not be refunded and will be sent back to you.
- Enclose the original or a copy of the sales receipt.
- If you do not have your original sales receipt, please provide us with your name, address, phone number, and email address.
- All return shipping charges must be prepaid. We cannot accept C.O.D. deliveries.
- For your protection, we recommend that you use FedEx, UPS or Insured Parcel Post for your return. Ship the return package to the following address:
MFJ, 1103 Crosstown Court, Mucklow’s Corner, Peachtree City, GA 30269
- Keep the Return Tracking Number from the package you are returning to ensure that the package is returned to our location.
- Refund will be credited to the same form of payment used in your original purchase or as in-store credit.
- Cash purchases over $100 will be returned in the form of a check and may take up to three days to process.